what to expect from technical support

As the name implies, workers in these roles play a fundamental part in lending support relating to anything to do with IT. This can include anything from dealing with forgotten passwords and email access issues to configuring networks, troubleshooting errors and eliminating malware.

• Analyzing logs to see common issues so you can help find the underlying causes.

• Creating and improving self-help guides so employees can troubleshoot and fix problems on their own.

• Cooperating with field engineers on more serious problems.

• Testing, configuring, and fixing equipment that isn’t working as expected.

expected to have a minimum of a GCSE in IT, Science, English or Math. More qualified applicants with degrees in related computing subjects or who have earned qualifications from specialist courses like those run by the Helpdesk Institute can find more demanding and rewarding roles in support teams, too.

More info: How to Delegate Work Effectively